Refund policy

Because our products are handmade and many are made to order or customized, all sales are final. We do not accept returns, exchanges, or cancellations, and refunds are not provided.

Please review your order carefully before completing your purchase, including your selected design, scent, colors, and any customization details.

If your order arrives damaged, defective, or incorrect due to an error on our part, please contact Tortuga Trax Freshies as soon as possible after delivery with photos of the product and packaging. We will review the issue and work with you to make it right when appropriate.

Tortuga Trax Freshies is not responsible for damage caused by improper use, storage, handling, or failure to follow our Freshie Care Instructions. This includes, but is not limited to, melting, discoloration, staining, warping, or damage to vehicle interiors or other surfaces.

Freshies should never be placed directly on any surface and should be used according to the Freshie Care Instructions provided on our website. Customers are responsible for reviewing and following these instructions.

We are also not responsible for personal scent preferences or dissatisfaction with a fragrance after purchase. Scent strength and perception can vary from person to person.

By completing your purchase, you acknowledge and agree to our Return & Refund Policy and Freshie Care Instructions.